Frequently Asked
Questions
► How do I place an order
or estimate?
You can place your order or
estimate using the Order Form available on our website. Just take care about
your various options while submitting the Order Form. You can also place your
order or estimate directly to
embroiderydesign.in@gmail.com with relevant information about your design
size and attachment.
What is your minimum and maximum charge for a design?
We charge USD 2.00 per
1,000 stitches with no minimum charges. The maximum charge is based on
design.
How can I send an art image or design?
A: We accept all types of image whether it is computer generated or scanned but
it should be a clear image with good colour separation. In case of any doubt, we
contact or provide an art proof for you to verify the image with us.
What computer generated
image formats can you read?
We are able to read most of the common formats used that are tif, gif, pcx, jpg,
cdr, cpt, ai, eps, pdf, wmf, pct or pict, bmp, but if you have a format not
listed here send it anyway we are pretty good at this. As far as format is
concerned , we prefer jpg format because it is generic and can be saved/exported
by just about every piece of software available.
What are the embroidery
format that you can provide me?
We provide a sample of the
many types of embroidery machine formats such as Tajima, Barudan, Pfaff PCS,
Bernina, Melco Condensed, Melco Expanded, Brother, Wilcom, Toyota. Viking,
Janome, Singer EU, Poem.
What is your turn-around
time?
Since we are working on the 24/7 module so we normally deliver within 12 to 24
hours. In case of rush order we do deliver within 12 hours at no extra charge.
But, you will have to specify that the order is a rush order in the Order Form
for timely delivery.
Do your designs run well?
We digitize with production in mind. We use double check system which is a two
stage system that checks all the possible defects that occur in color changes,
trims, densities or as per any of your specification.
Do u
have any special offer for bulk quantity?
Yes,
we have a good offer for clients who could provide us with minimum 50-100
Designs/month depends on the quantity.